FAQ

Why are prices not listed on this website?

    BendPak is a manufacturer that relies heavily on global dealers. Marketing, distributing and servicing our entire line of products would be an impossible feat without the daily aid provided by over 500 independent businesses from all over the world. We leave it to our distributors to set their own pricing.

 What is BendPak NOT responsible for?

BendPak / Ranger will take no responsibility for additional charges of any kind that consignee may incur related to:
The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle. 
Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment.
Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.

What is a Bill of Lading?

Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, consignees should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods.

What should be done about concealed damage?

CONSIGNEES MUST NOTIFY FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT. File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Note that BendPak / Ranger willingness to assist in helping you process your claim does not make BendPak / Ranger responsible for collection of claims or replacement of lost or damaged materials.

What will BendPak do about missing or incorrect products and parts?

At its discretion, BendPak will consider replacing any missing or incorrect products/parts from shipments at no charge provided consignee identifies and reports such items to the Customer Service Department within 30 days of date of receipt of order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.

How do I purchase?

As a designer and manufacturer of quality automotive service equipment, we partner closely with a network of independently owned and operated retail equipment dealers and nationwide service centers for the sale and service of our products. If you would like to purchase any of our products, request further information, or receive details for the dealer in your area, simply fill out the How To Purchase form on any one of our product information pages.

You may also call our sales number found on the Contact Information page. You will be forwarded to one of our friendly customer service representatives who will direct you to an authorized dealer.

    Do BendPak hoists come with concrete fasteners?

    BendPak car hoists are supplied with installation instructions and concrete fasteners meeting the criteria as prescribed by the American National Standard "Automotive Lifts - Safety Requirements for Construction, Testing, and Validation" ANSI/ALI ALCTV-2006. Lift buyers are responsible for any special regional structural and/or seismic anchoring requirements specified by any other agencies and/or codes such as the Uniform Building Code (UBC) and/or International Building Code (IBC).

    Why are BendPak dealers not listed on this website?

    It has taken us over four decades to cultivate our global dealer network and we would love to list them on the site. Unfortunately, some of our competitors engage in gray-area business practices, such as unabashedly copying virtually everything BendPak does. You can understand why we are reluctant to make it easier for them to benefit from our hard work by providing them with our roster of dealers. If you would like to purchase any of our products, request further information, or receive details for the dealer in your area, simply fill out the Need More Info form on any one of our product information pages or contact one of our friendly customer service representatives.

    I found a dealer advertising BendPak products. How can I be sure they are legitimate?

      At BendPak / Ranger, we strongly caution our customers against buying from unauthorized dealers. When you purchase from unauthorized dealers, you run the risk of buying a product that has been altered or is missing serial numbers, both of which circumstances would make the product ineligible for BendPak's warranty. Additionally, unauthorized dealers may outright lie and sell you used / refurbished products as new. Since we have no formal relationship with these resellers, we would be unable to aid you in the event that you are dissatisfied with your purchase.

      To ensure the integrity of your purchases, we recommend that you only purchase our products from BendPak / Ranger Authorized Dealers. These dealers are supported by our Service Network and carry the "BendPak / Ranger Authorized Dealer" logo. We vet our dealers to ensure they are the best in the industry before we give them our badge of approval.

      bendpak-authorized-dealer-logo-AU.jpg ranger-authorized-dealer-logo-AU.jpg

      Each BendPak / Ranger dealer is an expert in their field and brings product knowledge and a superior level of service to every transaction, so you can feel confident about your purchasing decisions. We realize that for many, large equipment purchases may be overwhelming, so it's up to our distributors and BendPak itself to help put your mind at ease. We're here to help make your purchasing experience a good one, so we can create a long-lasting relationship built on mutual trust with all our customers.

    How long does it take to receive my order?

      An order placed with one of our dealers will take approximately 7-10 days for delivery, depending on the model and / or quantities ordered.

    If I have an item shipped by truck freight, is the driver responsible for unloading the merchandise?

      No, truck freight companies typically do not require their drivers to unload shipments. It is the buyer's responsibility to unload the freight at their location. BendPak / Ranger will take no responsibility for any additional charges incurred from the renting or acquiring of equipment for the purposes of unloading items off of a delivery truck. An additional fee will be applied to all residential deliveries of heavy equipment and to any lift gate service. Shipping and handling rates are subject to change without notice.

    Is hoist installation included in the price of a BendPak / Ranger product?

      Sorry, but we are unable to include installation at this time. We are, however, able to source a local contractor if you are not equipped or comfortable with installing the car hoist yourself. If you would like to have a local independent contractor install your hoist, our courteous dealers or factory sales professionals can recommend an authorized hoist installer in your area. Please contact our customer service department at:  contact@bendpak.com.au

    How much would it cost for a professional installer to install my new car hoist?

      Professional hoist installation pricing depends on several factors. It is best to contact your dealer to assist you in finding the right installer at the right price.

      The following prices are estimates only and do not included any accessorial charges, including electrical, air, unloading or special handling. If you would like to have a hoist installed at your location, please contact our customer service department at:  contact@bendpak.com.au

    Does my car hoist come with the necessary anchor bolts and / or hardware to mount it to the floor?

      All BendPak car hoists ship with the necessary anchors required for mounting the unit to your floor.

    Does hydraulic fluid come with the hoists?

      Due to current trucking and insurance laws regarding the transport of hydraulic oils (DOT Section 1 - Hazardous Ingredients; DOT Section 2 - Fire and Explosion Hazards and DOT Section 3 - Health Hazards) the required hydraulic fluid is to be supplied by the end-user, only. BendPak hoists are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil or Dexron-III ATF fluid. This is available in virtually any automotive store.

    Do I need a special floor or foundation to support my new hoist?

      Most residential or commercial foundations are strong enough to support BendPak hoists. However, it is important to adhere to concrete specifications. Failure to do so could cause lift failure resulting in personal injury or death.

      A level floor is suggested for proper installation and level lifting. With proper shimming, small differences in floor slopes may be compensated for. If a floor is of questionable slope, consider a survey of the site and / or the possibility of pouring a new level concrete slab.

      Be sure to check your floor for the possibility of it being a post tension slab. In this case, contact the building architect before drilling. Visually inspect the site where the auto hoist is to be installed and verify the concrete is in good condition. If your concrete has cracks or other defects, please consult with a certified contractor before proceeding to install any BendPak hoist.

      Car hoist owners and end users are responsible for the safe installation of their hoist. The figures below represent suggested concrete specifications, but should not be construed as actual requirements for your building, facility or application. Because local and statewide building codes may change and / or vary, always check with the building architect before installation for additional guidance on UBC compliance requirements. In no event shall BendPak Inc. be liable for special, consequential or incidental damages for the misinterpretation of this information. BendPak Inc. reserves the right to make changes to this document without incurring any obligation to notify the public that changes were made.

      4-POST HOISTS

      DESCRIPTION

      MIN. CONCRETE SPECS

      HD-9ST-B

      9,000-lb. Capacity / Four Post Hoist / Narrow Width

      3-1/2" Min. Thickness / 2,500 psi

      HD-9-B

      9,000-lb. Capacity / Four Post Hoist /  Standard Width

      3-1/2" Min. Thickness / 2,500 psi

      HD-9STX-B

      9,000-lb. Capacity / Four Post Hoist / Narrow Width

      3-1/2" Min. Thickness / 2,500 psi

      HD-9XW-B

      9,000-lb. Capacity / Four Post Hoist /  Standard Width

      3-1/2" Min. Thickness / 2,500 psi

      HD-14SS

      14,000-lb. Capacity / Space Saver

      4" Min. Thickness / 2,500 psi

      HD-14

      14,000-lb. Capacity / Extended

      4" Min. Thickness / 2,500 psi

      HD-14X

      14,000-lb. Capacity / Extended / Limo Style

      4" Min. Thickness / 2,500 psi

      HD-14STL

      14,000-lb. Capacity Tall Hoist / Space Saver / 82" Rise

      4" Min. Thickness / 2,500 psi

      HD-14ETL

      14,000-lb. Capacity Tall Hoist / Extended / 82" Rise

      4" Min. Thickness / 2,500 psi

      HD-18

      18,000-lb. Capacity / Standard

      4" Min. Thickness / 2,500 psi

      HD-27

      27,000-lb. Capacity / Standard

      4" Min. Thickness / 2,500 psi

      HD-27X

      27,000-lb. Capacity / Extended

      4" Min. Thickness / 2,500 psi

      HD-35

      35,000-lb. Capacity / Standard

      5" Min. Thickness / 2,500 psi

      HD-35X

      35,000-lb. Capacity /  Extended

      5" Min. Thickness / 2,500 psi

      HD-40

      40,000-lb. Capacity / Standard

      5" Min. Thickness / 2,500 psi

      HD-40X

      40,000-lb. Capacity /  Extended

      5" Min. Thickness / 2,500 psi

      HD-14LS

      14,000-lb. Capacity / Alignment 

      4" Min. Thickness / 2,500 psi

      HD-14LSX

      14,000-lb. Capacity / Alignment /  Extended

      4" Min. Thickness / 2,500 psi

      HD-14LSXE

      14,000-lb. Capacity / Alignment /  Limo  Extended

      4" Min. Thickness / 2,500 psi

      HDO-14LSX

      14,000-lb. Capacity / Alignment /  Extended / Open Front

      5" Min. Thickness / 2,500 psi

      HD-18A

      18,000-lb. Capacity / Alignment

      4" Min. Thickness / 2,500 psi

      HD-27A

      27,000-lb. Capacity / Standard / Alignment

      4" Min. Thickness / 2,500 psi

      HD-27XA

      27,000-lb. Capacity / Extended / Alignment

      4" Min. Thickness / 2,500 psi

      HD-35A

      35,000-lb. Capacity / Alignment

      5" Min. Thickness / 2,500 psi

      HD-35XA

      35,000-lb. Capacity / Extended / Alignment

      5" Min. Thickness / 2,500 psi

      XR-12AE

      12,000-lb. Capacity / Scissors Alignment 

      4" Min. Thickness / 2,500 psi

      2-POST HOISTS

      DESCRIPTION

      MIN. CONCRETE SPECS

      XPR-9F

      9,000-lb. Capacity / Floorplate / Chain-Over / Narrow

      4" Min. Thickness / 3,000 psi

      XPR-9FX

      9,000-lb. Capacity / Floorplate / Chain-Over / Wide

      4" Min. Thickness / 3,000 psi

      XPR-9FD

      9,000-lb. Capacity / Floorplate / Direct-Drive / Narrow

      4" Min. Thickness / 3,000 psi

      XPR-9FDX

      9,000-lb. Capacity / Floorplate / Direct-Drive / Wide

      4" Min. Thickness / 3,000 psi

      XPR-12FD

      12,000-lb. Capacity / Floorplate / Direct-Drive

      6" Min. Thickness / 3,000 psi

      XPR-10C

      10,000-lb. Capacity / Clearfloor / Narrow

      4" Min. Thickness / 3,000 psi

      XPR-10CX

      10,000-lb. Capacity / Clearfloor / Wide

      4" Min. Thickness / 3,000 psi

      XPR-10AC

      10,000-lb. Capacity / Asymmetric Clearfloor / Narrow

      4" Min. Thickness / 3,000 psi

      XPR-10ACX

      10,000-lb. Capacity / Asymmetric Clearfloor / Wide

      4" Min. Thickness / 3,000 psi

      XPR-12C

      12,000-lb. Capacity / Clearfloor / Triple-Telescope Arms

      6" Min. Thickness / 3,000 psi

      XPR-15C

      15,000-lb. Capacity / Clearfloor / Standard Arms

      6" Min. Thickness / 3,000 psi

      XPR-18C

      18,000-lb. Capacity / Clearfloor / Standard Arms

      8" Min. Thickness / 3,000 psi

      SCISSOR HOISTS

      DESCRIPTION

      MIN. CONCRETE SPECS

      XR-12AE

      12,000-lb. Capacity / Scissors / Alignment  / Extended

      4" Min. Thickness / 2,500 psi

      SP-7X

      7,000-lb. Capacity / Scissors / Full-Rise Platform Style

      4" Min. Thickness / 2,500 psi

      SPECIALTY HOISTS

      DESCRIPTION

      MIN. CONCRETE SPECS

      PL-6SP / PL-6000

      6,000-lb. Capacity Single Post Parking Hoist / Deck

      4" Min. Thickness / 3,000 psi

      PL-6SPX / PL-6000X

      6,000-lb. Capacity Single Post Parking Hoist/ Deck / Extended Rise

      4" Min. Thickness / 3,000 psi

      PL-7 / PL-7000

      7,000-lb. Capacity / Two-Post Parking Hoist / Deck / Standard Rise

      4" Min. Thickness / 3,000 psi

      PL-7X / PL-7000X

      7,000-lb. Capacity / Two-Post Parking Hoist/ Deck / Extended Rise

      4" Min. Thickness / 3,000 psi

      LR-60 / LR-6000

      6,000-lb. Capacity / Low-Rise Hoist

      3-1/2" Min. Thickness / 2,500 psi

      LR-60P / LR-6000P

      6,000-lb. Capacity / Low-Rise Hoist/ Portable

      3-1/2" Min. Thickness / 2,500 psi

      MD-6XP

      6,000-lb. Capacity / Mid-Rise / Frame Hoist / Portable

      3-1/2" Min. Thickness / 2,500 psi

      P-6 / P-6000

      6,000-lb. Capacity / Low-Rise Hoist / Pit-Style

      3-1/2" Min. Thickness / 2,500 psi

      P-6F/ P-6000F

      6,000-lb. Capacity / Low-Rise Hoist / Pit-Style / Flush Mount

      3-1/2" Min. Thickness / 2,500 psi

    What is the ceiling height required for a BendPak hoist?

      The required ceiling height will vary depending on the vehicle hoist model, as well as the intended vehicle. Please refer to the product specification page for each product for further details.

    What if my freight is damaged?

      Your freight will be professionally and securely packaged and in perfect condition when it leaves our facility. If a shipment is damaged when it arrives, you must sign "damaged" on the freight bill and make notes regarding the damage. It is also recommended that you take digital photos of the damage in order to expedite the claim-filing process. Please read all of the instructional and warning stickers before opening the package.

      NOTE: It is important that our customers understand that BendPak is not the shipping company. We will do everything we can to make sure your shipment is safe and secure, but after it leaves our dock it is consigned to you.

    Where can I receive answers to questions that I have about a particular product?

      Product information and specifications are available on this website. Additional information is also available by contacting our customer service department at:  contact@bendpak.com.au

    Do you ship outside Australia?

      Yes, BendPak / Ranger ships to customers all over the world, everyday. Just place your order and we will contact you with available shipping options. You can also contact our sales desk at: contact@bendpak.com.au

    How can I check the status of my order?

    deliverydetails.jpg

    Request More Info!

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